Five Pillars Supporting Our Quality
Quality Framework
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Quality Assurance 1: Three-Layer Quality Management
Our quality process is operated by a three-party management structure.
Feedback Loop (Three-Party Cyclical Review)
By continuously circulating feedback among all three roles,
we keep improving skills continuously, even at the senior level.
How the loop works
1. Proofreaders revise AI drafts for technical and legal precision.
2. QA managers review outputs, score quality, and provide structured feedback.
3. Patent attorneys (or foreign counsel, when needed) perform final legal validation.
The feedback returns to the project team and is reflected in future assignments and quality standards.
Quality Assurance 2: Evaluator
QA managers are the core of our feedback loop.
- They steer each translation project.
- They evaluate each proofreader and continuously update each proofreader's skill level.
Appointment Criteria
We appoint carefully selected senior translators who excel in the following capabilities.
- Technical understanding: can ensure technical accuracy.
- Judgment ability: can distinguish necessary edits from unnecessary edits.
- Explanation ability: can clearly explain why a translation should be corrected in a specific way.
Quality Assurance 3: QA Manager (Organization-Wide Quality Assurance)
We do not leave translation quality solely to individual proofreader skills.
QA managers supervise deliverables from each translator.
All claims are supervised.
Specifications are supervised from 10% to 100%.
* The supervision ratio is adjusted according to translator skill class.
Quality Assurance 4: Proofreader Skill Class System
Proofreaders are classified (plus three levels) based on skill evaluations by QA managers.
Proofreaders can clearly understand their internal evaluation status.
Associate Class: Level 1-3
Can deliver highly accurate proofreading that precisely reflects the source technical content.
Engineer Class: Level 1-3
Can provide standard patent proofreading aligned with technical content and patent-style expression.
Trainee Class: Level 1-3
Can perform foundational proofreading (terminology consistency and format compliance).
Quality Assurance 5: Proofreader Compensation System
Compensation for proofreaders is appropriately set based on skill class.
- Instead of increasing pay by handling higher volume,
- we adopt a system in which pay increases as quality improves,
thereby encouraging strong motivation for skill development.
Compensation Levels
Associate Class: Compensation Level 7-9
Engineer Class: Compensation Level 4-6
Trainee Class: Compensation Level 1-3